Nathaniel Nystuen

Professional Experience

1. 

   Senior Technical Intern

   Xcel Energy — Minneapolis, MN (Hybrid)

   • Supported NERC CIP compliance efforts by organizing and tracking audit evidence across 50+ controls and remediation items in ServiceNow, ensuring timely closure and audit-readiness.
   • Maintained and updated compliance checklists to ensure consistent, repeatable control verification across large-scale NERC CIP audits.
   • Contributed to a team-led security review of internal AI chat clients considered for workflow integration, identifying specific data security and access control risks prior to adoption.
   • Assisted with decommissioning of IT assets, ensuring secure data destruction in accordance with internal company data sanitization policy and proper documentation for compliance.
   • Trained and guided coworkers on internal mapping procedures, supporting team consistency and onboarding.
   • Identified inefficiencies in an existing tracking/checklist method and redesigned the process to improve accuracy and consistency.
   • Developed Python scripts to automate generation and formatting of reports, reducing manual effort.

   May 2025 – Present

2. RW

   Crew Leader

   Russel Williams — Plymouth, MN (On-Site)

   • Led a crew of 2-3 team members performing seasonal exterior home services, including window cleaning, power washing, and interior blind cleaning, while mentoring and onboarding a dozen new hires on team workflow and safety standards and maintaining a clean safety record.
   • Led installation of custom Christmas light displays during winter months, working closely with the design team to bring layouts to life on-site, and operated aerial/scissor lifts and other specialized equipment for elevated and technical work.
   • Planned daily job schedules and routes across 3-5 job sites per day, resolving on-site issues on a near-daily basis to keep projects on schedule.
   • Served as primary point of contact for clients — conducting site walkthroughs, providing progress updates, and directly resolving concerns — building relationships that led to repeat business.

   October 2022 – August 2024

3. 

   Technical Solutions Specialist

   Best Buy — Coon Rapids, MN / Olathe, KS

   • Delivered personalized technology solutions, helping customers navigate complex product systems and find the right fit for their needs.
   • Provided hands-on IT support for device configuration and software troubleshooting across computers, mobile devices, and networking equipment.
   • Trained and onboarded 5-10 new team members, sharing customer insights to improve team workflow and service quality.
   • Consistently exceeded sales goals, averaging 110-125% of target, with a particular focus on TV sales through expert product knowledge and relationship-driven selling.

   July 2017 – May 2018

   October 2021 – May 2022